Once your order has been placed, we’re unable to update the shipping address.

Once your order has been placed, we&#x2019;re unable to update the shipping address.

Can I change my shipping address?

Unfortunately, we do not offer backorders at this time. We apologize for any inconvenience this may cause. If an item from your order is unable to be fulfilled:. If the pending charge does not disappear after that timeframe, please let us know using

Unfortunately, we do not offer backorders at this time. We apologize for any inconvenience this may cause.If an item from your order is unable to be fulfilled:<ul><li style="color: rgb(0, 0, 0);">You will receive an email notification from our Customer Care Team</li><li style="color: rgb(0, 0, 0);">You will not be charged for the unavailable item</li><li style="color: rgb(0, 0, 0);">Any temporary authorization hold related to that item should automatically fall off your account within 2&#x2013;3 business days</li></ul>If the pending charge does not disappear after that timeframe,&#xA0;please let us know using our<a href="https://contact.gorgias.help/en-US/forms/egr9ao5m" target="_blank" rel="noopener noreferrer"> Contact Us Form</a>, and a member of our team will reach out to you in 24 - 48 hours.

Can a canceled or unavailable item be backordered?

Because our warehouse uses an automated fulfillment system, orders begin processing quickly after they are placed. Once an order enters processing, we’re unable to edit or cancel it. Please keep in mind:. You can submit a request through our Contact

Because our warehouse uses an automated fulfillment system, orders begin processing quickly after they are placed. Once an order enters processing, we&#x2019;re unable to edit or cancel it.Please keep in mind:<ul data-start="402" data-end="627"><li data-start="402" data-end="485" data-section-id="yqbnj1" style="color: rgb(0, 0, 0);">Requests submitted after business hours will be reviewed on the next business day</li><li data-start="486" data-end="550" data-section-id="vs4stf" style="color: rgb(0, 0, 0);">Processing hours may differ from customer service office hours</li><li data-start="551" data-end="627" data-section-id="1su03mv" style="color: rgb(0, 0, 0);">Some orders may begin processing before we&#x2019;re able to receive your request</li></ul>You can submit a request through our <a href="https://contact.gorgias.help/en-US/forms/egr9ao5m" target="_blank" rel="noopener noreferrer">Contact Us Form</a>, and someone from our team will respond in 24 - 48 hours. If your order has not yet entered processing, we&#x2019;ll do our best to assist.&#xA0;<h2 data-start="814" data-end="850" data-section-id="7ee5pl" id="can-i-change-my-shipping-address">Can I Change My Shipping Address?</h2>Once your order has been placed, we&#x2019;re unable to update the shipping address.&#xA0;<h2 data-start="1289" data-end="1338" data-section-id="3hh0n1" id="can-i-add-a-promo-code-after-placing-my-order">Can I Add a Promo Code After Placing My Order?</h2>Promo codes cannot be added or applied once an order has been placed.

How do I cancel or change my order?

Mud Pie

Changing or Canceling an Order

Orders

How long do orders take to ship?

Where is my Mud Pie order being shipped from?

I received a notification that an item in my order was canceled. What does this mean?

Missed a sale or promotion?

Can I use multiple promo codes on my order?

Can I apply a promo code after placing my order?

How do I apply a promo code to my order?

Items I recently ordered are now on sale. Can I get a price adjustment?

I signed up for email and text, but I did not receive my 15% off code.

Sales & Promotions

What forms of payment do you accept?

If I place an order, when will I be charged?

Why was my card charged twice?

I have a question about the price of an item appearing different from the price of other sizes. What do I do?

Placing an Order

What do I do if I received an incorrect item or an extra item that I did not order?

What do I do if I received an item I did not order?

What if I did not report a damaged item within 30 days?

My item arrived but has a flaw or defect. How can this be fixed?

Problems with an Order

How will the recipient of my gift order know who sent this order to them?

Gift Messages, Gift Receipts and Gift Card Information

Gifts & Gift Cards

How can I get free shipping?

What shipping carriers does Mud Pie use?

How much does shipping cost?

Can I ship one order to multiple addresses?

Is expedited shipping available?

Shipping Costs & Options

Does Mud Pie offer shipping to a P.O. Box or APO address?

Does Mud Pie offer shipping to Canada, Alaska or Hawaii?

Does Mud Pie offer international shipping?

Where We Ship

I didn’t receive my order confirmation or shipping confirmation email. What should I do?

How can I track my order?

When will an order placed on Black Friday ship and/or deliver?

My package shows delivered, but I can’t find it. What should I do?

Tracking & Delivery

Shipping

How can I return a gift given to me without a gift receipt?

What is your return policy?

Can I return a sale item if it doesn’t work out for me?

Initiate a Return for a Holiday Order

I purchased (or received as a gift) a Mud Pie item from a retailer and need to return, exchange or replace the item. What should I do?

What is your exchange policy?

Return Policies & Eligibility

How can I find out the status of my return?

When will I receive my refund?

Return Status & Refunds

Returns

I’m a retailer. How do I contact wholesale support?

I’m interested in becoming a Mud Pie retailer. Where do I begin?

I am unable to access my wholesale account! What should I do?

Wholesale

How can I update my email settings to change how frequently I receive updates from Mud Pie?

How do I add items to my wish list?

How do I create an account?

Why should I create a Mud Pie account?

How can I unsubscribe from Mud Pie emails?

My Account

How can I become an affiliate?

Baby & Kid Size Chart

Men's Size Chart

Women's Size Chart

Where can I find you on social media?

How can I contact Mud Pie Customer Care?

How do I attach my Mud Pie pacifier clip to a pacifier?

My Mud Pie pillow is not expanding properly. How can I fix this?

There is no size listed for an item I am interested in. How can I find the size?

I have a question about a Mud Pie product that is not answered in the item details. What should I do?

Are ceramic products dishwasher/microwave safe?

I am looking for a Mud Pie product and can't find it on the website. How can I find out if this is available?

Are all Mud Pie home products designed for the kitchen made of food safe materials?