We're sorry you received an incorrect item or an item you didn't order. Please submit a claim using our Contact Us Form. Our Customer Care team will review your request, gather any additional information needed, and work with our warehouse team to re

We&apos;re sorry you received an incorrect item or an item you didn&apos;t order.Please submit a claim using our <a href="https://contact.gorgias.help/en-US/forms/egr9ao5m" target="_blank" rel="noopener noreferrer">Contact Us Form</a>. Our Customer Care team will review your request, gather any additional information needed, and work with our warehouse team to resolve the issue as quickly as possible. Most claims are reviewed within 24&#x2013;48 business hours.

What do I do if I received an incorrect item or an extra item that I did not order?

We’re sorry for the mix-up and would be happy to look into this for you!. Please let us know the details by submitting a Contact Us Form. In the “Message” section, please include:. Once we receive this information, we’ll begin reviewing the situation

We&#x2019;re sorry for the mix-up and would be happy to look into this for you!Please let us know the details by submitting a <a href="https://contact.gorgias.help/en-US/forms/egr9ao5m" target="_blank" rel="noopener noreferrer">Contact Us Form</a>. In the &#x201C;Message&#x201D; section, please include:<ul data-spread="false"><li style="color: rgb(0, 0, 0);">Your Mud Pie order number</li><li style="color: rgb(0, 0, 0);">The item number(s) of the item(s) received in error</li><li style="color: rgb(0, 0, 0);">The item number(s) of the item(s) you ordered but did not receive</li><li style="color: rgb(0, 0, 0);">A photo of the shipping label on the outside of the box (this helps our warehouse team investigate the issue)</li></ul>Once we receive this information, we&#x2019;ll begin reviewing the situation with our warehouse team and provide a resolution within 24&#x2013;48 hours.We appreciate your patience and understanding!

What do I do if I received an item I did not order?

We’re sorry to hear that your item arrived damaged. We ask that all damaged items and order issues be reported within 30 days of delivery so we can assist in the best way possible. If more than 30 days have passed, the item may no longer be available

We&#x2019;re sorry to hear that your item arrived damaged.We ask that all damaged items and order issues be reported within 30 days of delivery so we can assist in the best way possible.If more than 30 days have passed, the item may no longer be available for replacement. Even so, please contact Customer Care through our <a href="https://contact.gorgias.help/en-US/forms/egr9ao5m" target="_blank" rel="noopener noreferrer">Contact Us Form</a>, and our team will do its best to review the issue and see what options may still be available.When reaching out, please include your order number, item number, and photos of the damage if you have them.

What if I did not report a damaged item within 30 days?

We’re so sorry your item didn’t arrive in perfect condition. Please let our team know the specifics of your issue by submitting our Contact Us Form, and someone from our team will reach out to you 24 - 48 hours after submission.

We&#x2019;re so sorry your item didn&#x2019;t arrive in perfect condition. Please let our team know the specifics of your issue by submitting our <a href="https://contact.gorgias.help/en-US/forms/egr9ao5m" target="_blank" rel="noopener noreferrer">Contact Us Form</a>, and someone from our team will reach out to you 24 - 48 hours after submission.

My item arrived but has a flaw or defect. How can this be fixed?

Mud Pie

Problems with an Order

Orders

How long do orders take to ship?

Where is my Mud Pie order being shipped from?

I received a notification that an item in my order was canceled. What does this mean?

Missed a sale or promotion?

Can I use multiple promo codes on my order?

Can I apply a promo code after placing my order?

How do I apply a promo code to my order?

Items I recently ordered are now on sale. Can I get a price adjustment?

I signed up for email and text, but I did not receive my 15% off code.

Sales & Promotions

What forms of payment do you accept?

If I place an order, when will I be charged?

Why was my card charged twice?

I have a question about the price of an item appearing different from the price of other sizes. What do I do?

Placing an Order

Can I change my shipping address?

Can a canceled or unavailable item be backordered?

How do I cancel or change my order?

Changing or Canceling an Order

How will the recipient of my gift order know who sent this order to them?

Gift Messages, Gift Receipts and Gift Card Information

Gifts & Gift Cards

How can I get free shipping?

What shipping carriers does Mud Pie use?

How much does shipping cost?

Can I ship one order to multiple addresses?

Is expedited shipping available?

Shipping Costs & Options

Does Mud Pie offer shipping to a P.O. Box or APO address?

Does Mud Pie offer shipping to Canada, Alaska or Hawaii?

Does Mud Pie offer international shipping?

Where We Ship

I didn’t receive my order confirmation or shipping confirmation email. What should I do?

How can I track my order?

When will an order placed on Black Friday ship and/or deliver?

My package shows delivered, but I can’t find it. What should I do?

Tracking & Delivery

Shipping

How can I return a gift given to me without a gift receipt?

What is your return policy?

Can I return a sale item if it doesn’t work out for me?

Initiate a Return for a Holiday Order

I purchased (or received as a gift) a Mud Pie item from a retailer and need to return, exchange or replace the item. What should I do?

What is your exchange policy?

Return Policies & Eligibility

How can I find out the status of my return?

When will I receive my refund?

Return Status & Refunds

Returns

I’m a retailer. How do I contact wholesale support?

I’m interested in becoming a Mud Pie retailer. Where do I begin?

I am unable to access my wholesale account! What should I do?

Wholesale

How can I update my email settings to change how frequently I receive updates from Mud Pie?

How do I add items to my wish list?

How do I create an account?

Why should I create a Mud Pie account?

How can I unsubscribe from Mud Pie emails?

My Account

How can I become an affiliate?

Baby & Kid Size Chart

Men's Size Chart

Women's Size Chart

Where can I find you on social media?

How can I contact Mud Pie Customer Care?

How do I attach my Mud Pie pacifier clip to a pacifier?

My Mud Pie pillow is not expanding properly. How can I fix this?

There is no size listed for an item I am interested in. How can I find the size?

I have a question about a Mud Pie product that is not answered in the item details. What should I do?

Are ceramic products dishwasher/microwave safe?

I am looking for a Mud Pie product and can't find it on the website. How can I find out if this is available?

Are all Mud Pie home products designed for the kitchen made of food safe materials?