If you have not received your order confirmation email, we recommend:. If you’re still unable to locate your order confirmation email, please let our team know through our Contact Us Form. Someone from our team will reach out 24 - 48 hours after subm

If you have not received your order confirmation email, we recommend:<ul data-spread="false"><li style="color: rgb(0, 0, 0);">Checking your Spam, Junk, or Promotions folder (especially for Gmail users)</li><li style="color: rgb(0, 0, 0);">Checking all email accounts you may have used at checkout</li><li style="color: rgb(0, 0, 0);">Verifying the email address entered on your order was correct and free of typos</li></ul>If you&#x2019;re still unable to locate your order confirmation email, please let our team know through our <a href="https://contact.gorgias.help/en-US/forms/egr9ao5m" target="_blank" rel="noopener noreferrer">Contact Us Form</a>. Someone from our team will reach out 24 - 48 hours after submission.&#xA0;

I didn’t receive my order confirmation or shipping confirmation email. What should I do?

After your order is placed, you will receive an order confirmation email at the email address used at checkout. Once your order ships, you will receive a shipping confirmation email with your tracking information. This email will include the items th

After your order is placed, you will receive an order confirmation email at the email address used at checkout.Once your order ships, you will receive a shipping confirmation email with your tracking information. This email will include the items that shipped, the number of packages you can expect, and your tracking number.Please note:<ul data-start="405" data-end="580"><li data-section-id="1rmylhw" data-start="405" data-end="478" style="color: rgb(0, 0, 0);">Current processing times may vary based on seasonality and order volume</li><li data-section-id="x021vj" data-start="479" data-end="541" style="color: rgb(0, 0, 0);">Estimated processing time is currently 1-3 business days</li><li data-section-id="2wby64" data-start="542" data-end="580" style="color: rgb(0, 0, 0);">Orders may ship in multiple packages</li></ul>You can also log in to your Mud Pie account at any time to check your order status.If you still need help, please submit a request through our&#xA0;<a href="https://contact.gorgias.help/en-US/forms/egr9ao5m" target="_blank" rel="noopener noreferrer">Contact Us Form</a>. Someone from our team will get back to you in 24 - 48 hours.

How can I track my order?

We are currently processing orders within an estimated 1-3 business days!. Please note:. Once your order has been processed, please allow an additional estimated 1 - 5 business days for standard ground shipping. You can find additional information re

<img data-fr-image-pasted="true" src="https://mudpie.zendesk.com/guide-media/01GVJNJHM5QGBRE34NR1N8DZDJ" style="width: 506px;" class="fr-fic fr-dib"> We are currently processing orders within an estimated 1-3 business days!Please note:<ul><li style="color: rgb(0, 0, 0);">Orders take an estimated 1-3 business days to process once the order has been received, and once it&apos;s on the way you&apos;ll receive tracking information</li><li style="color: rgb(0, 0, 0);">Orders placed during Black Friday may require additional processing time</li><li style="color: rgb(0, 0, 0);">Processing and shipping estimated time frames are not combined</li></ul>Once your order has been processed, please allow an additional estimated 1 - 5 business days for standard ground shipping.<ul><li style="color: rgb(0, 0, 0);">Orders do not ship or deliver on Saturdays, Sundays, or Holidays</li><li style="color: rgb(0, 0, 0);">All orders placed on weekends, holidays, and/or during flash sales may require additional processing time</li><li style="color: rgb(0, 0, 0);">Mud Pie is not responsible for delays with FedEx or USPS services</li></ul>You can find additional information regarding shipping <a href="https://mudpie-mnoj7wbwaiz.gorgias.help/en-US/articles">here.</a>

When will an order placed on Black Friday ship and/or deliver?

Once an order leaves the Mud Pie warehouse and is with the shipping carrier, Mud Pie is not responsible for lost or stolen packages. If your package is marked as delivered but cannot be located, we recommend the following steps before submitting a cl

Once an order leaves the Mud Pie warehouse and is with the shipping carrier, Mud Pie is not responsible for lost or stolen packages.If your package is marked as delivered but cannot be located, we recommend the following steps before submitting a claim:<ul><li style="color: rgb(0, 0, 0);">Check with neighbors or other members of your household</li><li style="color: rgb(0, 0, 0);">Look around all entrances, garages, mailrooms, and surrounding areas</li><li style="color: rgb(0, 0, 0);">Verify that the shipping address on your order confirmation is correct</li><li style="color: rgb(0, 0, 0);">Allow up to 48 hours after the package is marked as delivered, as carriers may scan packages early</li><li style="color: rgb(0, 0, 0);">Contact FedEx or USPS directly for additional delivery details or assistance</li></ul>If you still cannot locate your package, please let us know using our <a href="https://contact.gorgias.help/en-US/forms/egr9ao5m" target="_blank" rel="noopener noreferrer">Contact Us Form</a>. Our Customer Care Team will be happy to review the situation and assist however we can.&#xA0;

My package shows delivered, but I can’t find it. What should I do?

Mud Pie

Tracking & Delivery

Shipping

How long do orders take to ship?

Where is my Mud Pie order being shipped from?

I received a notification that an item in my order was canceled. What does this mean?

Missed a sale or promotion?

Can I use multiple promo codes on my order?

Can I apply a promo code after placing my order?

How do I apply a promo code to my order?

Items I recently ordered are now on sale. Can I get a price adjustment?

I signed up for email and text, but I did not receive my 15% off code.

Sales & Promotions

What forms of payment do you accept?

If I place an order, when will I be charged?

Why was my card charged twice?

I have a question about the price of an item appearing different from the price of other sizes. What do I do?

Placing an Order

Can I change my shipping address?

Can a canceled or unavailable item be backordered?

How do I cancel or change my order?

Changing or Canceling an Order

What do I do if I received an incorrect item or an extra item that I did not order?

What do I do if I received an item I did not order?

What if I did not report a damaged item within 30 days?

My item arrived but has a flaw or defect. How can this be fixed?

Problems with an Order

How will the recipient of my gift order know who sent this order to them?

Gift Messages, Gift Receipts and Gift Card Information

Gifts & Gift Cards

Orders

How can I get free shipping?

What shipping carriers does Mud Pie use?

How much does shipping cost?

Can I ship one order to multiple addresses?

Is expedited shipping available?

Shipping Costs & Options

Does Mud Pie offer shipping to a P.O. Box or APO address?

Does Mud Pie offer shipping to Canada, Alaska or Hawaii?

Does Mud Pie offer international shipping?

Where We Ship

How can I return a gift given to me without a gift receipt?

What is your return policy?

Can I return a sale item if it doesn’t work out for me?

Initiate a Return for a Holiday Order

I purchased (or received as a gift) a Mud Pie item from a retailer and need to return, exchange or replace the item. What should I do?

What is your exchange policy?

Return Policies & Eligibility

How can I find out the status of my return?

When will I receive my refund?

Return Status & Refunds

Returns

I’m a retailer. How do I contact wholesale support?

I’m interested in becoming a Mud Pie retailer. Where do I begin?

I am unable to access my wholesale account! What should I do?

Wholesale

How can I update my email settings to change how frequently I receive updates from Mud Pie?

How do I add items to my wish list?

How do I create an account?

Why should I create a Mud Pie account?

How can I unsubscribe from Mud Pie emails?

My Account

How can I become an affiliate?

Baby & Kid Size Chart

Men's Size Chart

Women's Size Chart

Where can I find you on social media?

How can I contact Mud Pie Customer Care?

How do I attach my Mud Pie pacifier clip to a pacifier?

My Mud Pie pillow is not expanding properly. How can I fix this?

There is no size listed for an item I am interested in. How can I find the size?

I have a question about a Mud Pie product that is not answered in the item details. What should I do?

Are ceramic products dishwasher/microwave safe?

I am looking for a Mud Pie product and can't find it on the website. How can I find out if this is available?

Are all Mud Pie home products designed for the kitchen made of food safe materials?