We currently accept the following payment methods:. At this time, we do not accept the following payment methods:. Please note: Orders placed using unsupported payment methods will not be processed successfully.

We currently accept the following payment methods:<ul data-spread="false"><li>Visa</li><li>MasterCard</li><li>American Express</li><li>Discover</li><li>Klarna</li><li>Google Pay</li><li>Apple Pay</li></ul>At this time, we do not accept the following payment methods:<ul data-spread="false"><li>Prepaid gift cards</li><li>International credit cards</li><li>PayPal</li><li>Afterpay</li></ul>Please note: Orders placed using unsupported payment methods will not be processed successfully.

What forms of payment do you accept?

When you place an order with Mud Pie, a temporary pre-authorization hold is requested from your bank to verify available funds. This hold may reflect the full order total or, in some cases, a slightly higher amount if discounts or flash sale pricing

When you place an order with Mud Pie, a temporary pre-authorization hold is requested from your bank to verify available funds. This hold may reflect the full order total or, in some cases, a slightly higher amount if discounts or flash sale pricing have not yet updated.Please note:<ul data-spread="false"><li style="color: rgb(0, 0, 0);">This is not an actual charge</li><li style="color: rgb(0, 0, 0);">Funds are only temporarily held by your bank</li><li style="color: rgb(0, 0, 0);">Your card will not officially be charged until your order ships</li></ul>Once your order ships, the final charge is processed, the funds are collected, and the temporary authorization hold is removed.If your order cannot be completed for any reason, the authorization hold will automatically drop off your account and you will receive an email with additional details.If an item on your order becomes unavailable, you will only be charged for the items that ship. Your final charge may be lower than the amount shown on your original order confirmation email, and you will receive an email notification regarding any cancelled items.For additional questions regarding pending charges or authorization holds, please contact our <a href="https://mudpie.zendesk.com/hc/en-us/requests/new&gt;&lt;">Customer Care team</a> through our&#xA0;<a href="https://contact.gorgias.help/en-US/forms/egr9ao5m" target="_blank" rel="noopener noreferrer">Contact Us Form.</a>&#xA0;

If I place an order, when will I be charged?

When you place an order with Mud Pie, your bank may show a temporary pre-authorization hold before the final charge is processed. This pre-authorization is used to verify that funds are available. It may appear for the full order amount, or in some c

When you place an order with Mud Pie, your bank may show a temporary pre-authorization hold before the final charge is processed.This pre-authorization is used to verify that funds are available. It may appear for the full order amount, or in some cases a higher amount if discounts or promotions have not yet been reflected by your bank.This hold is temporary and is not an additional charge. Once your order ships, your card will be charged for the final amount and the pre-authorization hold will be removed by your bank.If your order cannot be completed, the pre-authorization hold will automatically be released. If an item on your order cannot be fulfilled, you will not be charged for that item. Your final charge may be lower than the amount shown in your original order confirmation.If you have additional questions about pending charges, our team can be reached through our <a href="https://contact.gorgias.help/en-US/forms/egr9ao5m" target="_blank" rel="noopener noreferrer">Contact Us Form</a>. Someone will be in touch 24 - 48 hours after submission.

Why was my card charged twice?

We are so sorry to hear this and appreciate you bringing this to our attention!. We would be happy to look into this for you. Please submit our Contact Us Form with all the details you can provide, and someone from our team will reach out in 24 - 48

We are so sorry to hear this and appreciate you bringing this to our attention!We would be happy to look into this for you. Please submit our&#xA0;<a href="https://contact.gorgias.help/en-US/forms/egr9ao5m" target="_blank" rel="noopener noreferrer">Contact Us Form</a>&#xA0;with all the details you can provide, and someone from our team will reach out in 24 - 48 hours with a response. <style id="isPasted">.cf0{font-family:Segoe UI;font-size:10.5pt;}.cf1{text-decoration:underline;font-family:Segoe UI;font-size:10.5pt;}</style>If you would like to sign up for marketing from Mud Pie, click <a href="https://mudpie.com/" target="_blank" rel="noopener noreferrer">here</a> and scroll to the bottom to join the &quot;VIP List&quot;. You&apos;ll be the first to shop new products, receive exclusive promotions and so much more!&#xA0;

I have a question about the price of an item appearing different from the price of other sizes. What do I do?

Mud Pie

Placing an Order

Orders

How long do orders take to ship?

Where is my Mud Pie order being shipped from?

I received a notification that an item in my order was canceled. What does this mean?

Missed a sale or promotion?

Can I use multiple promo codes on my order?

Can I apply a promo code after placing my order?

How do I apply a promo code to my order?

Items I recently ordered are now on sale. Can I get a price adjustment?

I signed up for email and text, but I did not receive my 15% off code.

Sales & Promotions

Can I change my shipping address?

Can a canceled or unavailable item be backordered?

How do I cancel or change my order?

Changing or Canceling an Order

What do I do if I received an incorrect item or an extra item that I did not order?

What do I do if I received an item I did not order?

What if I did not report a damaged item within 30 days?

My item arrived but has a flaw or defect. How can this be fixed?

Problems with an Order

How will the recipient of my gift order know who sent this order to them?

Gift Messages, Gift Receipts and Gift Card Information

Gifts & Gift Cards

How can I get free shipping?

What shipping carriers does Mud Pie use?

How much does shipping cost?

Can I ship one order to multiple addresses?

Is expedited shipping available?

Shipping Costs & Options

Does Mud Pie offer shipping to a P.O. Box or APO address?

Does Mud Pie offer shipping to Canada, Alaska or Hawaii?

Does Mud Pie offer international shipping?

Where We Ship

I didn’t receive my order confirmation or shipping confirmation email. What should I do?

How can I track my order?

When will an order placed on Black Friday ship and/or deliver?

My package shows delivered, but I can’t find it. What should I do?

Tracking & Delivery

Shipping

How can I return a gift given to me without a gift receipt?

What is your return policy?

Can I return a sale item if it doesn’t work out for me?

Initiate a Return for a Holiday Order

I purchased (or received as a gift) a Mud Pie item from a retailer and need to return, exchange or replace the item. What should I do?

What is your exchange policy?

Return Policies & Eligibility

How can I find out the status of my return?

When will I receive my refund?

Return Status & Refunds

Returns

I’m a retailer. How do I contact wholesale support?

I’m interested in becoming a Mud Pie retailer. Where do I begin?

I am unable to access my wholesale account! What should I do?

Wholesale

How can I update my email settings to change how frequently I receive updates from Mud Pie?

How do I add items to my wish list?

How do I create an account?

Why should I create a Mud Pie account?

How can I unsubscribe from Mud Pie emails?

My Account

How can I become an affiliate?

Baby & Kid Size Chart

Men's Size Chart

Women's Size Chart

Where can I find you on social media?

How can I contact Mud Pie Customer Care?

How do I attach my Mud Pie pacifier clip to a pacifier?

My Mud Pie pillow is not expanding properly. How can I fix this?

There is no size listed for an item I am interested in. How can I find the size?

I have a question about a Mud Pie product that is not answered in the item details. What should I do?

Are ceramic products dishwasher/microwave safe?

I am looking for a Mud Pie product and can't find it on the website. How can I find out if this is available?

Are all Mud Pie home products designed for the kitchen made of food safe materials?